FAQ's

We provide a range of cleaning services, including window cleaning, gutter cleaning, conservatory roof cleaning, and other related services. Please contact us for a complete list and details of our offerings or go to "Our Services" from our menu.
Yes, we are fully insured, providing peace of mind for our customers. Our insurance covers any potential damages or accidents that may occur during our cleaning services.
The cost of window cleaning varies based on several factors, including accessibility, condition, and the size of the windows. Prices start from £12. To provide an accurate quote, we request images from each side of the property showing all windows and doors. Alternatively, we can arrange an on-site visit for assessment. This approach helps us avoid inaccurate quotes that can arise from simply charging based on the number of bedrooms, as we pride ourselves on providing fair and precise pricing.
The cost of our other cleaning services, such as conservatory roof cleaning and gutter/fascia/soffit cleaning, varies depending on several factors, including the size, condition, and accessibility of the areas being cleaned. For conservatory roof and gutter cleaning, we ask that you provide us with pictures of the areas in question to give you an accurate quote.

For gutter emptying, we require an on-site visit to assess the situation, including placing a camera to inspect the gutters. Unlike our competitors, we charge based on the specific areas that need emptying rather than a total length around the house. This ensures you receive a fair and precise quote tailored to your needs.
We accept various payment methods, and full payment is required within 15 days for commercial services and within 3 days for residential services from the date of the invoice, unless otherwise stated or agreed upon. Failure to meet these terms may result in a suspension of services and potential debt recovery actions.
You are not obligated to set up a regular cleaning schedule, but we offer flexible options including 4-weekly, 8-weekly, or one-off cleans to suit your needs.
Booking our services is easy! You can fill out the booking form on our website, which allows you to upload images if needed. Alternatively, you can reach out to us via email, text, Facebook, or WhatsApp to schedule your cleaning service. Just provide us with the necessary details, and we’ll get back to you to confirm your booking!
We recommend booking your cleaning service at least 2 weeks in advance to ensure availability. However, we can sometimes accommodate last-minute requests depending on our schedule.
Generally, we cannot accommodate specific time requests for cleaning appointments. However, we may be able to accommodate requests for morning or afternoon slots or if you would like to be the first job of the day. Please let us know your preferences when booking, and we will do our best to accommodate them based on our schedule.
Yes, we send text reminders the evening before your scheduled clean to ensure that you’re aware and can make any necessary arrangements for access.
No, it’s not a problem if you’re not home. Customers typically leave their back gate unlocked for access or provide us with a key to their gate lock, so we can complete the service as scheduled.
As a small team of two, we strive to maintain our cleaning schedule; however, holidays, sickness, and other unforeseen circumstances may occasionally cause delays. While we work hard to keep our customers informed, we cannot notify everyone individually due to the sheer number of clients we serve. Therefore, we encourage you to wait for your text reminder the evening before your scheduled clean. If you feel there has been an extended delay beyond your expected appointment time, please do not hesitate to contact us for an update.
If you need to skip/cancel a scheduled clean, please provide at least 24 hours’ notice so that we can fill the vacant slot in our schedule. However, the clean will still be marked as "Skipped," and if a customer frequently skips services, we reserve the right to adjust their cleaning schedule or even remove it altogether.
If you have any special requests or specific areas you want us to focus on during your cleaning, please let us know in advance, and we will do our best to accommodate your needs.
We offer a variety of cleaning services, including window cleaning, gutter cleaning, conservatory roof cleaning, fascia and soffit cleaning, and gutter emptying. Please contact us for more details about each service.
Yes, we provide cleaning services for both residential and commercial properties. If you're interested in our commercial cleaning options, please contact us for more information and a tailored quote.
The frequency of cleaning depends on the specific service and your property’s needs:

  • Window Cleaning: We recommend having your windows cleaned at least every 4 to 8 weeks to maintain clarity and prevent dirt buildup.

  • Conservatory Roof Cleaning: We suggest cleaning your conservatory roof at least once a year. However, more frequent cleanings may be beneficial if your roof is prone to algae or moss growth.

  • Fascia and Soffit Cleaning: We recommend cleaning these areas at least once a year to prevent mold and mildew buildup, but more frequent cleanings may be necessary based on your property’s exposure.

  • Gutter Emptying: The frequency of gutter emptying depends on how quickly they fill with debris. We recommend regular inspections (Yearly), especially during the fall and spring, to determine when emptying is necessary.
Yes, we prioritize the use of eco-friendly and non-toxic cleaning products that are safe for both the environment and your family. Your health and safety are our top priorities.
The water-fed pole system utilizes purified water that is delivered through a telescopic pole, allowing us to clean windows from the ground without the need for ladders. This method effectively cleans windows at height while ensuring safety for our staff and your property. The use of purified water ensures that the cleaning is as effective, if not more so, than traditional methods. The system consists of long poles, brush attachments, and hoses connected to a water supply.

Advantages of the Water-Fed Pole Method:
  • Safe cleaning from the ground.
  • Access to high or difficult-to-reach areas.
  • Environmentally friendly, using only purified water.
  • Reduces the risk of ladder-related accidents.
  • Provides a streak-free finish.

Yes, we will continue with our cleaning services even in the rain! Our pure water systems are designed to work effectively in all weather conditions.
Absolutely! We provide our services year-round, including during the winter months. Our systems are capable of operating efficiently in cold weather.
Yes, we offer a 48-hour re-clean guarantee. If you have concerns about our service, please contact us within 48 hours, and we will assess the situation at our discretion.
Full payment is required within 15 days for commercial services and within 3 days for residential services from the invoice date. If payment is not received within this timeframe, services may be suspended until the account is settled.
If you dispute an invoice and claim to have made payment, it is your responsibility to provide proof of payment. We cannot accept liability for lost postal orders or cash and recommend against sending cash in the mail.
By agreeing to a regular cleaning service, you enter into an agreement until you notify us of any changes. We will send a reminder text before each scheduled cleaning, and unless informed otherwise, we will proceed with the service as agreed.
Yes, we reserve the right to refuse certain jobs even if payment has been made in advance. If we decline to perform a service on-site, a full refund will be issued.
We can perform cleaning services in various weather conditions. However, if we determine that adverse weather—such as heavy rain, high winds, or snow—could negatively affect the quality of the clean, we may reschedule your appointment. We appreciate our customers’ trust in our judgment regarding weather conditions and encourage you to avoid skipping cleans based solely on personal preferences.